What Granny Slags costs and how billing works

What you can do without paying

You can sign up, make a profile and browse other members without paying anything, and there's no time limit on that. It's a sensible way to see whether the people here suit you before you spend a penny.

What a membership adds

A membership is what lets you hold a conversation: reading and replying to messages needs one. There is more than one plan, sometimes including a short introductory trial, and the members area shows the exact price of each, and what any trial renews at, before you confirm payment.

Free members also see adverts.

The members area shows the exact price of each plan before you pay. Memberships renew automatically until you cancel in Settings > Billing. Check the price and billing details at checkout before you pay.

Optional extras are sold separately, such as profile boosts and an ID badge, which shows a member matched a photo ID to a selfie. None of them is needed to use the site. The badge is useful but it isn't a guarantee of anyone's intentions; our safety page explains why.

Before you pay: a short checklist

A minute at checkout saves most billing surprises later.

1. Check the plan length and price, including what any trial renews at.
2. Check the currency. If you're paying from the UK, Ireland or Australia and the charge is in another currency, your card provider may add a fee.
3. Note the billing name shown at checkout, so you'll recognise it on your statement.
4. Decide now whether you want it to renew. If not, turn renewal off as soon as you've paid.
5. Read the member terms if refunds matter to you; they set out the rules.

Renewal: the bit to watch

Every membership renews automatically at the end of its period until you cancel. That includes trials, which roll into a regular plan. If you only want one period, turn renewal off straight after you pay: go to Settings > Billing in the members area. Put a reminder in your diary a couple of days before the end date if you'd rather decide then.

What appears on your statement

Payments are taken under the billing name shown at checkout, which may not be the Granny Slags name. Note it before you pay, especially if you share a bank account or card. If you see a charge you don't recognise, ask the members help centre to check it against your account before you dispute it with your bank. Our age-gap guide has more on agreeing discretion with the people you meet.

Cancelling and closing your account

Cancelling and deleting are two separate steps, and you may want both.

• Stop future payments: Settings > Billing, then turn off renewal.
• Delete your profile: open your avatar menu, then Settings > Delete Account.
• Locked out or a billing question: the members help centre; our log-in help page has the details.

Deleting your account doesn't automatically mean a refund, and cancelling renewal doesn't delete your profile. More on how the site works is on How Granny Slags works, and the essentials are on the facts page.

Be wary of anyone who wants paying another way

Membership is paid for at checkout in the members area, where you can see the price first. Nobody genuine, member or otherwise, will ask you to pay for a membership, a "verification" or anything else by bank transfer, gift card or crypto. If that happens, it's a scam: stop replying and report the profile. Our romance scams guide shows how those requests usually arrive.